Cancellation Policy

The primary objective of Andaman Bliss is to give visitors to the Andaman Islands a smooth, secure, and remarkable experience. The purpose of this carefully crafted cancellation policy is to guarantee openness, equity and compliance with industry best practices. Guests who book directly or indirectly with Andaman Bliss consent to the terms and conditions stated in this policy.

This policy is a crucial component of the tour booking contract that the company and its visitors sign. In addition to guaranteeing a comfortable and easy journey, it seeks to safeguard the best interests of both sides. It is recommended that guests carefully review our policy before making a reservation.

1. Bookings and Payments

When you make a query regarding your visit to the Andaman Islands our sales representatives will set you up with an itinerary based on your requirements, the quotation contains your whole trip itinerary, cost and each and every minute detail. After you choose the package you can follow these following steps to make your booking conform.

1.1 Booking Confirmation

To confirm a booking with Andaman Bliss, guests are required to follow these steps:

1.Advance Payment:

• To secure their booking, guests must pay 50% to 70% of the total package cost as an advance. The exact percentage will be communicated during the booking process.
• The advance payment can be made online through our website or if you are facing any issues you can contact your representative and they will send you a payment link and you can click on it and make your advance payment. Cheques are not accepted.

2.Document Submission:

• Guests are entitled to submit a copy of a government-issued photo ID proof (e.g., Aadhar Card, Voter ID, Driving License, Passport) for all travelers. These documents are mandatory for ferry bookings, forest permits, and other logistical arrangements.
• Guests must also provide their inward and outward flight details to finalize the itinerary and avoid any inconvenience.

3.Traveler Details:

• Guests must share the full name, age, and gender of each traveler to ensure accurate arrangements.

4.Balance Payment:

• The remaining balance (50% or 30% of the package cost) must be paid two (2) days prior to arrival or you can pay on the day that you arrive at Andaman before the commencement of services.

1.2 Payment Modes

Andaman Bliss accepts the following payment methods:

• Online Payments: After the booking is being confirmed the guest can pay the required amount online through our website
• Andaman Bliss accepts all modes of online payments such as credit cards, debit cards, bank transfers,NEFT, and all sorts of mobile payments. Payments can be made to the below mentioned bank account.

• ANDAMAN BLISS
• Bank: Axis Bank LTD
• Address: Port Blair (Sri Vijaya Puram), Andaman Nicobar Island
• Account Type: Current
• Account No. 918020019155005
• IFSC Code : UTIB0000157

• Cash Payments: Cash payments are accepted in Indian Rupees, up to ₹2,00,000 per reservation. Guests must produce the original PAN card of the payer for cash transactions.
• Andaman Bliss does not accept Cheque as a payment method.

Note: Payments made to any bank account other than the ones specified by Andaman Bliss will not be considered valid for confirming bookings.

2. Cancellation And Refunds:

We at Andaman Bliss are aware that unanticipated events sometimes cause vacation plans to change. Cancellations, however, may affect our business operations and reservations made in advance with hotels, ferries, and other service providers. We have put in place the following cancellation and refund policy in order to preserve effectiveness and openness:

2.1 General Cancellation Policy

If a guest cancels their booking or is unable to travel on the scheduled date for any reason not attributable to Andaman Bliss, the following charges will apply based on the time of cancellation:

2.1.1 Additional Cancellation Charges:

• A fixed cancellation charge of Rs. 2,500 per person will be applicable for all cancellations made at any time after the advance payment has been processed.
• Rescheduling of the tour is not permitted once the payment is made.

2.1.2 Special Cases for Premium Hotels & Resorts:

For guests who have booked accommodations at SeaShell, Coral Reef, Barefoot, Munjoh, and Taj, rescheduling is subject to the hotel's or resort's individual policy. Cancellation charges for these hotels are as follows:

• 100% cancellation fee will be applicable anytime after the advance payment is made.
• No refunds will be entertained under any circumstances for these premium accommodations.

2.1.3 Peak Season Cancellation Policy:

During peak travel seasons (from 15th December to 15th January), the following strict cancellation terms apply:

• 100% cancellation charges will be applicable for all bookings canceled within this timeframe.
• No refund or rescheduling is allowed due to the high demand for accommodations, ferry services, and tour arrangements during this period.

2.2 Cancellation Policy for Packages Booked with Flights

If a guest books a tour package that includes flights, the following cancellation and refund policies will apply to them:

2.2.1 Flight Cancellation or Rescheduling by Airlines

• Andaman Bliss shall not be responsible for flight cancellations, delays, or any type of rescheduling by the airline.
• In case a flight is canceled, delayed or rescheduled 100% of the amount paid towards flights, hotels, ferries, and tours is non-refundable.
• If the guest arrives in Andaman at their own cost after a delay or rescheduling, the trip will continue as per the agreed itinerary, but no refund shall be provided for the missed tour days.

2.2.2 Guest-Initiated Flight Cancellations

• No refund will be issued for flight tickets once booked.
• If the guest chooses to cancel their trip after booking the flight, 100% of the package cost (including flights, hotels, and tours) will be deducted.

2.2.3 Peak Season Cancellation for Packages with Flights

• For travel dates falling between 15th December to 15th January, no refunds shall be entertained for cancellations made for flights, hotels, ferries, or tour services.
• 100% of the amount paid is non-refundable.

3.3 Important Notes on Cancellation & Refunds

• Regardless of the cause for cancellation, the preceding regulations are applicable to all visitors and reservations.
• After the cancellation date, refunds (if any) will be handled within 21 business days.
• Refunds will be given using the original payment method, which may be a bank transfer, credit/debit card, or UPI transaction.
• During the refund procedure, the visitor bears the responsibility for any transaction costs or bank fees.
• Andaman Bliss will offer rescheduling possibilities rather than refunds in the case of government-imposed limitations on travel, contingent to availability.

Note: The Cancellation Policy, which may be found on the official website at https://www.andamanbliss.com/cancellation-policy, must be read in connection with clause 2. Every visitor who makes a reservation with Andaman Bliss is presumed to have read and agreed to the cancellation policy's terms and conditions, which are listed on our website.

3. Third Party Terms And Conditions:

3.1 Third Party Service Disclaimer:

The hotels, cruises, ferries that are part of the package are not actually owned, operated, or managed by the company, it only facilitates travel. The particular terms, conditions and rules established by the individual service providers apply to the accommodation, transportation, as well as other travel-related services offered to visitors. Visitors must read and abide by these third-party regulations, which include security measures, check-in and check-out processes, and any other guidelines that may be enforced by the individual hotels, cruise lines, ferry services, or car rental companies. The Company will not be responsible for any shortcomings, complaints, or inconsistencies in the services provided by these third-party providers, instead, any disagreements, complaints, or service difficulties must be handled directly with the relevant service provider.

3.2 Mandatory Photo Identification & Verification:

All visitors must provide legitimate, official proof of identity upon demand at hotels, ferry terminals, jetty points, and any other specified areas for security reasons and in accordance with regulatory requirements. The guest's whole residence address must appear on the ID. Passports, voter IDs, driver's licenses, and the Aadhar card are among the acceptable forms of identity. The service provider maintains the right to refuse check-in, boarding, or entrance in the absence of proper identification and the company will not be held accountable for such decisions. It is the guest's obligation to make sure that they have the required travel documentation with them throughout all times when travelling, such as identification documents, permits as well as passes.

3.2 Being on time and adhering to the scheduled times:

For cabs, ferry departures and boarding, and all other planned activities, guests must carefully follow the specified reporting hours. Intentional or unintended delays by the visitor may result in itinerary changes or cancellations and any services that are missed will not be reimbursed or rescheduled. If a visitor does not arrive at the designated time, the company will not be held liable for any inconvenience, extra fees or lost services. In addition, any requests for rescheduling because of tardiness are contingent on accessibility and the guidelines of the individual service providers; in these situations, the guest is responsible for any extra fees.

4. Refusing to Provide Service:

The safety, comfort, and wellbeing of all of its employees and visitors are important to the company. Notwithstanding our best efforts to treat each visitor with professionalism and warmth, we have the right to refuse or end service to any visitor whose actions or circumstances endanger other visitors, employees or the tour's seamless operation. Even with a confirmed reservation, the company has the right to decline services in the following circumstances:

4.1 Rebellious or disruptive behaviour:

Services shall not be provided to visitors who act in an aggressive, improper or disruptive manner, such as verbally abusing, physically altercating, harassing, or engaging in any other misbehaviour that makes the atmosphere dangerous or unfriendly for other visitors, tour guides, hotel employees, or service providers. Any visitor who is observed to be bothering other passengers or tour guides is going to be asked to leave without receiving a refund or other compensation.

4.2 Health and Medical Issues:

The company maintains the right to refuse accommodation, transportation, or involvement in activities if a guest is suspected of having a contagious disease that could endanger the health of others, unless the guest can produce a legitimate medical certificate attesting to them being non-contagiousness. The business abides by the health and safety regulations set out by regional health authorities and maintains the right to take appropriate action when called upon.

4.3 Criminal History & Legal Limitations:

People who are escaping law enforcement, have a history of criminal activity, or might be a security or legal danger may not be allowed entry. Additionally, the company has the ability to refuse services to anybody who has been flagged by government agencies for security-related reasons.

4.4 Unlawful Activities & Breach of Company Policies:

A visitor will not be allowed to return if they consistently break the company's terms and conditions, ignore safety procedures, or do criminal acts like drug possession, property destruction, or misbehaviour at hotels, cruise ships, or tourist destinations. Regarding unlawful activity and breaking local laws, the company has a zero-tolerance stance.

4.5 Misconduct with Employees or Service Providers:

Service shall be terminated for any visitor who mistreats, insults, or acts inappropriately or offensively towards company representatives, hotel employees, drivers, cruise crew, or any other related personnel. Throughout their trip, all visitors are required to behave with professionalism and respect.

4.6 Policy for Refunds for Service that were denied:

No refunds, reimbursements or other compensation will be given to any visitor who is denied service for any of the reasons listed above. Any monetary or practical difficulties brought on by such a rejection will not be the Company's responsibility.

Important Notes:

• The situations mentioned above are only examples and are not all-inclusive. In any circumstance where it determines that it is essential to ensure the security, safety and welfare of others, the company retains the right to deny service.
• Any service denial will only be implemented as a preventative measure to protect customers, employees, and service providers, it will not be discriminating in any way.

5. Force Majeure (Unpredictable Events):

The company understands that it might not be able to fulfil confirmed reservations due to unanticipated and unavoidable circumstances. The conditions listed below will be applicable in these situations:

5.1 The company's cancellation Because of Force Majeure

If the Company is unable to perform a confirmed reservation due to uncontrollable circumstances, such as natural catastrophes, government limitations, wars, pandemics, or industrial strikes, the Company will quickly notify guests and cancel the reservation. During the unforeseen circumstances period, the Company shall not be responsible for fulfilling any commitments.

5.2 Refunds for Force Majeure Cancellations:

In accordance with Clause 2 within this policy, visitors are eligible for a refund following any appropriate deductions in the event that the company cancels. Depending on operational viability, refunds will be completed in a fair amount of time.

5.3 Force Majeure Restrictions on Travel for Guests:

If a visitor is unable to travel because of quarantine, government limitations, or other Force Majeure-related causes, they must notify the company and provide documentation. In accordance with Clause 3, the company may provide a reimbursement with deductions or rescheduling (depending on availability and pricing differences). Further losses, such as independent reservations or visa denials, are not the company's responsibility.

5.4 Extra Fees for Continued Tours Under Force Majeure:

Any additional expenses for longer stays, alternate transportation, or other required arrangements must be covered by the visitor in the case of a Force Majeure incident that happens mid-tour. Although it will help with changes, the company is not liable for unanticipated costs.

Important Notes:

• Upon making a reservation, visitors are assumed to have read and agreed to the terms of this Force Majeure provision, which applies to all reservations.
• Since the company will not be held liable for such monetary losses, guests are encouraged to get comprehensive travel insurance coverage that covers cancellations, interruptions, and additional expenses connected to Force Majeure.
• Depending on the operational viability and current conditions, the Company has the authority to interpret and put into effect these terms as needed.

6. No Accountability for Valuable Items:

6.1 Valuables Lost, Stolen, or Damaged

In the event that guest’s possessions are lost, stolen, damaged or misplaced during their trip, stay as well as any activity included in the tour package, the company will not be liable. It is recommended that visitors always keep their possessions safe.

6.2 Items That Are Left Behind:

The company will not be liable for any personal property left behind at lodging facilities, cruise ships, cabs or other service providers. Before checking out or departing any venue, guests must make sure they have everything they need.

7. Guest Liability:

7.1 Liability for Damages:

Any injury, loss, or damage suffered by the company, its affiliates, or any third-party vendors brought on by carelessness, misbehaviour, or breaking the regulations will be legally attributed to the guests. This is applicable under India's criminal and civil laws.

7.2 Restitution for Damages:

For any monetary loss, harm to the guest's reputation, or responsibility brought on by their behaviour, the company has the right to demand full reimbursement from them.

8. Customer Responsibilities

8.1 Accuracy of Information:

Customers must ensure that all information provided at the time of booking, including names, contact details, travel dates, and other relevant particulars, is accurate and complete. Any errors or discrepancies in the booking details may result in additional charges, delays, or denial of service by airlines, hotels, or other service providers. The Company shall not be held responsible for any inconvenience caused due to incorrect information provided by the customer.

8.2 Compliance with Policies

Customers are required to adhere strictly to the cancellation, amendment, and refund policies set by airlines, hotels, tour operators, transportation services, and other third-party providers. These policies may vary depending on the service booked, and customers are advised to review them carefully before confirming a booking. Any penalties or charges incurred due to non-compliance with these policies shall be the sole responsibility of the customer.

9. Contact Information:

For any queries related to cancellations, amendments, or refunds, customers can reach out to our dedicated support team through the following channels:

• 📞 Phone: +91- 8900909900, +91- 9679503320
• 📧 Email: info@andamanbliss.com

Andaman Bliss support team is available to assist you with any concerns regarding your booking, modifications, or refund requests. We recommend reaching out at the earliest possible time to avoid any last-minute inconveniences.

10. Indemnification:

10.1 Third-Party Activities:

The Company is not liable for any accidents, injuries, or losses that guests may suffer while participating in third-party activities such as bike/cab rentals, scuba diving, snorkeling, boat excursions, adventure sports, or similar experiences. Guests must adhere to the terms set by these providers.

10.2 Liability at Hotels & Resorts:

When clients stay at hotels, resorts, homestays or other types of accommodation that they have reserved via the company, the company is not liable for any harm, discomfort or losses they may sustain. Any complaints have to be sent to the lodging provider.

10.3 Indemnification Clause:

Even if third-party services were suggested by the company, guests agree to indemnify and keep it blameless from any claims, losses, damages or legal issues resulting from such services.

11. Protection & Privacy of Data:

11.1 Gathering Personal Information

In order to process reservations, provide services, and guarantee a seamless travel experience, the company gathers guest information, including personal data.

11.2 Data Protection

All gathered personal information is maintained and kept safe using the proper security protocols. Nonetheless, visitors are urged to divulge just the information that is required.

11.3 Limited Responsibility for Data Exposure

Even with the best security measures in place, the company will not be responsible for any hacking events, data leaks, or illegal access to personal data. In the event of such unanticipated violations, guests forfeit any claims for damages.

12. Exclusive Jurisdiction and Dispute Resolution:

12.1 Conciliatory Arrangement:

Should a disagreement arise amongst the guest and the organisation, both sides will try their best to settle it peacefully through talks led by a business representative.

12.2 How Arbitration Works:

The subject will be sent to arbitration if reconciliation is unsuccessful within seven (7) days of the dispute's emergence. A single arbitrator designated by the company or, if required, by the Port Blair (Sri Vijaya Puram) courts with the appropriate authority will preside over the arbitration.

12.3 Arbitration Seat & Language:

Only English will be used throughout the arbitration process, and Port Blair, Andaman & Nicobar Islands, will be used as the arbitration's seat.

12.4 Regulatory Guidelines for Arbitration:

A fair and organised dispute resolution procedure will be guaranteed by the arbitration's adherence to the International Chamber of Commerce's (ICC) Rules of Arbitration.

12.5 Exclusive Authority to Judge:

All issues originating from reservations and this policy will be exclusively handled by the Andaman & Nicobar Islands courts, regardless of the guest's location at the moment of booking (in India or outside). It is forbidden to file a lawsuit in any additional court or jurisdiction.

13.Waiver of Obligations Under the 2019 Consumer Protection Act

13.1 Limited Customer Complaints:

The guest willingly and explicitly forfeits the right to bring a complaint from a consumer according to Section 35 or 47 of the Consumer Protection Act of 2019 in any jurisdiction other than the Andaman & Nicobar Islands courts by agreeing to the provisions of this policy.

13.2 Unlawful Consumer Court Cases:

Consumer complaints against the company that are submitted outside of the Andaman & Nicobar Island's territorial jurisdiction will be dismissed in brief (without hearing) and considered legally void.

13.3 Restitution for Unauthorised Customer Grievances:

The company retains the legal right to demand a liquidated penalty of INR 2,00,000 (Rupees Two Lakhs) as exemplary compensation in the event that a visitor breaches this waiver and files a consumer complaint outside of the allowed jurisdiction. According to Order XXXVII, Regulation I, of the Rules of Civil Procedure, 1908, such a claim must be brought before the Andaman & Nicobar Islands' jurisdictional courts in a civil suit.

14. The company has all rights:

14.1 Legal Action for Libel and Defamation Reasons:

Anyone who posts false, misleading, or defamatory claims about the company on social media, through online reviews, forums, blogs, or in any other publicly available digital or print medium may be subject to legal and criminal action from the company.

14.2 Examples of Damages Claims:

Along with taking legal and criminal action, the company has the legal capacity to seek exemplary compensation as well as damages if a visitor or someone operating on behalf of a guest produces false imputations that damage the company's reputation.

14.3 Payment Refusal in Defamation Cases:

The company maintains the ability to withhold or renounce any money paid by the guest as part of the booking, without having to provide a refund, in the event that defamatory information is produced against the organisation, whether or not by the guest or another individual acting on their behalf.

14.4 The ability to change the terms and conditions:

Any conditions stated in this policy may be added, changed, or removed at any time by the Company without prior notice. The guest is considered to have read, comprehended, and agreed to all of the conditions stated in this policy by completing the booking process.

Important Notes:

• It is recommended that guests carefully read this policy before making a reservation in order to prevent any misunderstandings.
• All disagreements and legal issues will be resolved in Andaman & Nicobar Islands courts under the sole authority of Indian law.
• Before turning to public forums, guests are advised to seek resolution from the company, which strongly discourages any hostile or misleading evaluations.